Refund policy

Return and Refund Policy for Bare & Rooted

At Bare & Rooted, we’re committed to providing high-quality herbal products that support your wellness naturally. Because our offerings are handcrafted and made with care, we’ve created the following return and refund policy to ensure clarity and peace of mind.

Return Eligibility

You have 30 days from the date of delivery to request a return. To be eligible, the item must be:

• Unused and in its original packaging
• Accompanied by proof of purchase (such as a receipt or order confirmation)

Please note that we cannot accept returns of opened or used products.

 

How to Request a Return

To begin the return process, please email us at info@bareandrooted.com. All returns must be approved before sending items back. Unapproved returns will not be accepted.

If Your Item Arrives Damaged or Incorrect

 

We pack every order with care, but if you receive a damaged, defective, or incorrect product, please reach out to us within 48 hours of receiving your order. Email info@bareandrooted.com with your order number and a photo of the issue so we can make it right.

 

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

• Opened or used products
• Gift cards
• Sale or promotional items

 

Refunds

Once we’ve received and inspected your return, we’ll notify you of the refund decision. If approved, your refund will be issued to your original payment method within 10 business days. Please allow extra time for your bank or credit card provider to process and post the refund.

Need Help?

We’re here for you. If you have questions about this policy or need support with your order, please don’t hesitate to contact us at info@bareandrooted.com.

Thank you for choosing Bare & Rooted to support your herbal wellness journey.